Fortis Healthcare, a leading healthcare provider, faced new challenges during the COVID-19 pandemic as patients were reluctant to visit hospitals in person. To continue providing essential medical care, Fortis needed an online consultation platform that could enable remote healthcare services. Additionally, their existing website required a revamp to improve user experience and accessibility, ensuring that patients could easily find information and services. Codewave Technologies was tasked with delivering an integrated solution that included telemedicine functionality and a more user-friendly, personalized website.
Challenge
Pandemic-Driven Hesitation: With patients hesitant to visit hospitals, Fortis needed a way to offer secure and efficient online consultations to maintain continuity of care.
Outdated Website Experience: The previous website lacked intuitive navigation, making it difficult for patients to find services, book appointments, or access healthcare information.
Complex Service Offerings: Fortis offers a wide range of services, and it was essential to create a clear, personalized menu and search functionality to help users find the information they needed without frustration.
Maintaining Patient Engagement: Fortis needed to ensure that the new platform and website would maintain or even enhance patient engagement during the shift to digital healthcare services.
Solutions
Codewave provided a comprehensive digital transformation for Fortis Healthcare, addressing both the need for online consultations and an improved website. Key elements of the solution included:
Online Consultation Platform: A secure telemedicine integration was added to the existing system, allowing patients to consult with healthcare professionals remotely, reducing the need for physical visits during the pandemic.
Website Revamp: The website was redesigned with a focus on improving user experience, making it easier for patients to navigate and access information.
Personalized Search and Menu Features: A personalized search tool and intuitive menu were introduced, allowing users to quickly find services, doctors, and healthcare resources tailored to their needs. The organized and accessible interface helped streamline the patient journey.
Enhanced Accessibility: The entire website was optimized for accessibility, ensuring that it was user-friendly across devices, including mobile phones and tablets.
Impact
Increased Access to Healthcare: The online consultation platform enabled Fortis to continue providing critical healthcare services remotely, ensuring patient safety during the pandemic.
Improved User Experience: The revamped website’s intuitive design and personalized search features made it easier for users to find and access healthcare services, improving overall patient satisfaction.
Boosted Patient Engagement: The user-friendly interface and accessible telemedicine services helped Fortis maintain strong patient engagement, even with the shift to digital healthcare.
Streamlined Navigation: The organized and clear service menu reduced frustration for users, allowing them to quickly find the right healthcare professionals and services they needed.
Through this project, Codewave enabled Fortis Healthcare to adapt to the challenges of the COVID-19 pandemic by offering an integrated online consultation platform and an enhanced, user-friendly website that improved the overall digital healthcare experience.
