Liberty insurance

The existing digital products for Liberty Insurance were not meeting the needs of users, which included policyholders and insurance agents. The complexity of managing insurance policies, making payments, and tracking client interactions led to frustration and inefficiencies. There was a critical need for a comprehensive redesign that would enhance usability and streamline operations across different user roles.

Codewave's design team collaborated closely with Liberty Insurance's UX teams to enhance key digital products, focusing on several critical areas:

User App and Web App:

• Policy Management: Introduced features for filing new policies, tracking, editing, and deleting policy information, making it easier for users to manage their insurance effectively.
• Payment Management: Developed tools that enable users to manage and process policy payments efficiently, improving the overall transaction experience.

Agent Portal Web App:

• Client Management: Implemented tools for agents to track client meetings, schedule new appointments, and manage training sessions and webinars, enhancing their productivity and service delivery.
• Policy Management: Provided features for agents to oversee their clients' policies and payment statuses, facilitating better client interactions.

City Manager Portal:

• Comprehensive Access: Created a platform for city managers to monitor all details related to clients, policies, and agent activities, ensuring effective oversight and management.

Design System Management: The designer managed the design system for Liberty Insurance in India and Singapore, ensuring consistency and quality across all digital products.

Improved User Experience: The redesigned interfaces for both policyholders and agents led to a more intuitive and user-friendly experience, reducing friction in managing insurance policies and payments.

Increased Efficiency: The streamlined processes allowed agents to manage client interactions more effectively, leading to higher productivity and improved service levels.

Enhanced Oversight for City Managers: With comprehensive access to client and policy data, city managers were better equipped to oversee operations and make informed decisions.

Consistent Branding: The design system ensured a cohesive look and feel across all digital products, reinforcing Liberty Insurance’s brand identity.

Positive User Feedback: The enhancements resulted in improved user satisfaction among policyholders and agents, fostering loyalty and engagement with Liberty Insurance’s digital offerings.

Through the collaborative effort to revamp Liberty Insurance's digital products, Codewave successfully delivered a solution that enhances the user experience and operational efficiency, ultimately contributing to the company’s mission of providing accessible and effective insurance services.