A US-based startup identified a crucial need among senior citizens for a simple and accessible way to book medical taxis. Given the challenges seniors often face with mobile apps and digital interfaces, the startup sought a solution that would provide an easy and familiar way for them to access transportation services. Codewave was brought on board to develop an Interactive Voice Response (IVR) system combined with AI, designed specifically for seniors. This system, called the "Betty Bot," aimed to facilitate a seamless booking process through voice commands and key inputs, making medical transport more accessible to the elderly.
Challenge
Senior citizens often find it difficult to use mobile apps or complex digital interfaces to book services, including medical taxis. This can result in a lack of independence and difficulty in accessing necessary medical transportation. There was a need for a simple, user-friendly system that would allow seniors to book medical taxis without the complexities of modern technology, ensuring they receive the care and support they need promptly and efficiently.
Solutions
Codewave developed an IVR + AI system called "Betty Bot" to provide a seamless and accessible way for senior citizens to book medical taxis. Key features of the solution include:
Interactive Voice Response (IVR): The system uses an IVR interface to guide users through the booking process using voice commands and key inputs. This familiar and intuitive method eliminates the need for a mobile app, making it accessible to seniors who may not be comfortable with modern technology.
AI Integration: Leveraging AI, the system can understand and process voice inputs accurately, ensuring an efficient and error-free booking process. The AI component enhances the system's ability to interpret different accents, speech patterns, and commands, providing a reliable experience.
Cloud-Based Services: Using cloud services like Amazon Konnect and Wit.ai, the system is able to handle high volumes of calls and inputs, ensuring scalability and reliability. This infrastructure ensures that users can book taxis without delays or interruptions.
User-Centric Design: The system was designed with the elderly in mind, focusing on simplicity and ease of use. It allows seniors to book medical taxis independently, enhancing their ability to access medical care when needed.
Integration with Transportation Services: The system connects directly with medical transportation services, streamlining the booking process and ensuring that rides are scheduled promptly and accurately.
Impact
Increased Accessibility: By removing the need for a mobile app, the IVR + AI system made it easier for senior citizens to book medical taxis, providing them with a straightforward and accessible solution.
Enhanced Independence: The solution empowered seniors to independently manage their transportation needs, reducing reliance on others and improving their ability to access medical care.
Improved User Experience: The intuitive design and familiar interface of the IVR system provided a user-friendly experience tailored specifically to the needs of elderly users, reducing the frustration often associated with digital interfaces.
Accurate and Efficient Bookings: The integration of AI ensured that voice commands and key inputs were processed accurately, minimizing errors and ensuring an efficient booking process for medical transportation.
Scalable and Reliable Service: Leveraging cloud services like Amazon Konnect and Wit.ai, the system was built to handle a high volume of requests, ensuring reliability and scalability as demand grows.
Through the development of the "Betty Bot" IVR + AI system, Codewave successfully addressed the unique needs of senior citizens, providing an accessible and efficient solution for booking medical taxis and enhancing their independence and access to healthcare services.
