Niuli

• Complex User Roles: The platform needed to cater to multiple user roles, each with distinct functionalities, including customers, designers, fitters, delivery teams, warehouse managers, and administrators.
• Seamless System Integration: Integrating the platform with Niuli Home's existing CRM, SAP, warehouse, inventory, and billing systems was critical to ensure real-time data flow and efficient operations.
• Customization and Flexibility: The platform needed to allow customers to customize kitchens based on specific needs or choose from pre-designed options, while providing designers with tools to manage customer interactions and specifications.
• Real-time Tracking: Customers and internal teams required real-time tracking for the status of orders, shipments, and installations to ensure transparency and efficiency.
• Timely Delivery and Installation: The platform needed to support the company’s goal of delivering and installing kitchens within 45 days.

Codewave developed an integrated suite of web and mobile applications for Niuli Home to address these challenges. Key features include:

1. Customer Tools: The platform allows customers to browse through modular kitchen designs, chat with interior designers, enter custom specifications, and place orders. They can also purchase accessories and track the status of their kitchen installation in real time.
2. Designer and Fitter Management: Designers and fitters are provided with tools to manage their profiles, accept customer jobs, collaborate on design projects, and update project statuses, ensuring smooth communication between teams.
3. Admin and Operational Control: Administrators have access to a real-time dashboard that provides insights into order management, inventory, billing, and warehouse operations across all GCC countries, ensuring efficient coordination.
4. Seamless Integration: The platform is fully integrated with Niuli Home's CRM, SAP, warehouse, inventory, and billing systems to enable smooth operations, from order processing to final delivery and installation.
5. Mobile and Web Accessibility: The platform was built using ReactJs for the frontend, NodeJs for the backend, and ReactNative for mobile applications, ensuring seamless access and usability across devices.
6. Real-time Tracking and Notifications: Customers and internal teams are kept informed with real-time updates and notifications about their kitchen orders, deliveries, and installations.

1. Improved Customer Experience: The platform offers customers a streamlined, user-friendly process to design, customize, and order their modular kitchens, with real-time tracking and easy communication with designers.
2. Operational Efficiency: Seamless integration with Niuli Home's existing systems (CRM, SAP, warehouse, inventory, and billing) has improved operational efficiency, reducing manual work and increasing order fulfillment accuracy.
3. Faster Turnaround Time: The platform supports Niuli Home’s goal of delivering and installing custom modular kitchens within 45 days, ensuring timely fulfillment and higher customer satisfaction.
4. Enhanced Collaboration: Designers, fitters, and delivery teams can easily manage jobs, collaborate on projects, and update the status of ongoing work, leading to smoother internal coordination and improved service delivery.
5. Scalability Across GCC: The platform is designed to scale across all GCC countries, enabling Niuli Home to expand its reach and cater to a larger market without compromising on service quality or operational efficiency.

This project successfully transformed Niuli Home’s kitchen design and installation process into a highly efficient, customer-centric, and fully integrated digital experience, allowing the company to better serve its customers and grow within the competitive GCC region.