15 Best AI Chatbot Apps for Your Business in 2024

Types of AI Chat Apps Available in the Market

There are several types of AI chat apps that are available in the market. Let’s have a look:

1. Menu/Button-based AI Chat App

These are the most basic types of AI chat apps available in the market. They are capable of providing answers to almost 80% of queries. These chatbots provide information to the user in the form of buttons. The user simply has to use the button, and the tool will generate a relevant response. They are effective with basic queries but incapable of comprehending advanced queries.

Examples:

• ManyChat
• MobileMonkey
• Tars
• Intercom

2. Linguistic AI Chatbots

The great AI apps to talk to work on the principle of prediction. One simply has to predict the question that their user might ask. In this type of AI chat app, the model is trained with answers to each of the questions predicted. Adding to it, these types of best AI chatbot apps are capable of understanding synonyms, words, and more to provide a relevant response.

Examples:

• Watson Assistant by IBM
• Microsoft Bot Framework
• Replika
• Rasa

3. Keyword-based AI Chatbots

When these tools dropped into the market, they were the most advanced chatbots available. These platforms use NLP (natural language processing) to process a keyword and its synonyms. Based on the processing, it provides a relevant result to its users. The only issue with these chatbot types is that they often slip when similar questions are asked of it.

Examples:

• ELIZA 
• Cleverbot 
• Pandorabots 
• ChatScript 

4. Machine Learning AI Chatbots

These are chatbots that are embedded with machine learning. The AI model of these types of apps evolves over time. These are capable of responding to a wide variety of advanced queries once the AI model truly matures. 

Examples:

• Chat GPT
• Gemini AI
• Jasper AI 
• Chatsonic

5. Hybrid AI Chatbots

The issue with creating machine learning-based chatbots is that they require a large volume of data. Hybrid chatbots are developed by organizations that don’t have access to large volumes of data. This type of AI chat app provides the best of both worlds.

Examples:

• Chat GPT
• Gemini AI
• Microsoft copilot
• Nova AI

6. Voice-based AI Chatbots

These are the most advanced chatbots available on the market. They take the concept of top chatbots a level ahead. Also known as voice assistants, this type of AI chat app provides responses in the form of voice. 

Examples:

• Chat GPT
• Google Assistant 
• Amazon Alexa 

Difference between AI Chatbot and AI Writer

How to Select the Best Conversational AI Chatbot for Your Business?

Choosing the right AI chatbot can significantly boost customer engagement, streamline operations, and enhance user experience. Here’s a simplified guide to help you select the great AI chatbot that suits your business needs:

1. Identify Your Business Needs

First, determine what you need from the platform. Is it for customer support, sales, or marketing? This will help you focus on finding the top AI conversation app tailored to your specific requirements. For customer support, look for tools with advanced natural language processing (NLP) capabilities to handle a wide range of questions accurately.

2. Assess Chatbot Features

Not all chatbots are the same. Here are some key features to consider:

• Natural Language Processing (NLP): Essential for understanding and responding accurately to user inputs.
• Integration: Ensure that chatbot can seamlessly integrate with your current systems like CRM or e-commerce platforms.
• Customization: The ability to customize the chatbot to match your brand’s voice and personality.
• Multichannel Support: The best free AI chatbot online work across multiple platforms like websites, social media, and mobile apps.
• Analytics: Look for chatbots that offer detailed analytics to track performance and user interactions.

3. Ease of Use

The best chatbot AI should be user-friendly, both for your team and your customers. Look for platforms with intuitive interfaces, drag-and-drop builders, and comprehensive guides. This ensures that your team can easily manage the chatbot without needing technical expertise.

4. Scalability

As your business grows, your chatbot should grow with it. Make sure the AI chat app can handle more interactions and complex use cases over time. A scalable tool will save you from needing frequent upgrades or replacements.

5. Security and Compliance

Security is crucial, especially when dealing with customer data. Choose a chatbot that adheres to industry-standard security protocols and compliance regulations like GDPR. Look for features such as data encryption and secure API integrations to protect your business and build customer trust.

6. Vendor Support

Good vendor support is vital for the smooth implementation and ongoing management of your chatbot. Check if the vendor offers reliable customer service, technical support, and training resources. Effective support can help you quickly resolve issues and optimize its performance.

7. Cost Considerations

Cost is a significant factor. Compare the pricing models of different Artificial Intelligence apps to talk to, considering both initial setup costs and ongoing fees. While staying within budget is important, don’t compromise on essential features. Look for the best free AI chatbot options that offer a balance of cost and functionality.

8.Test and Improve

Before committing, conduct a pilot test with the chatbot. This allows you to see how it performs in real scenarios and gather feedback. Use this feedback to make necessary adjustments. Testing ensures the chatbot meets your expectations and delivers the desired results.

How Can AI Chatbots Improve User Experience?

AI is transforming how businesses interact with customers. Here’s how the leading chatbots enhance user engagement and satisfaction:

• 24/7 Availability: Unlike their human counterparts, chatbots can stay operational 24*7 with unabashed efficacy. In fact, the primary reason for adopting it was the requirement of taking customer requests 24*7. This means customers can get help anytime, without having to wait for business hours. With the popular chatbot app, your users always have access to assistance whenever they need it.
• Instant Responses: Chatbots respond to queries immediately. This quick interaction reduces wait times and provides fast solutions to problems. Reliable chatbots use advanced technology to understand and answer a wide range of questions accurately.
• Personalized Interactions: It can offer personalized experiences by remembering user preferences and past interactions. For example, an AI friend app can tailor responses and recommendations to individual users, making the experience more engaging and relevant.
• Handling Multiple Queries: Unlike human agents, it can manage many conversations at once. This means no customer has to wait, even during busy times. A typical AI voice conversation app can handle real-time voice interactions, making customer support even more efficient.
• Consistent and Accurate Information: It provides consistent and accurate information. This builds trust, as users know they can rely on the chatbot for correct answers every time. A typical talking AI app can deliver precise and uniform responses, ensuring high-quality service for all users.
• Interactive Features: Now, every popular conversational AI chatbot comes with interactive features like multimedia messages and clickable buttons. These make interactions more dynamic and enjoyable. Chatbots use these features to keep users engaged and interested.
• Easy Access to Information: Chatbots make it simple for users to find the information they need. Whether through text or voice, it quickly retrieves and presents information, helping users feel more in control and satisfied with their experience. The best AI chat apps integrate seamlessly with your resources to provide comprehensive support.
• Cost-Effective Solution: Chatbots infused with AI can be a cost-effective way to improve user experience. By automating routine tasks and handling multiple queries, it reduces the need for a large support team. Free AI talking apps offer a budget-friendly way to use advanced AI without significant upfront costs.

Risks of Using AI Chatbots

Just like anything that has the capability to improve operations tenfolds, also has downsides as well. The risks surrounding chatbots such as ChatGPT are real. To further extrapolate, here are some risks that are associated with it:

• They are trained on specific types of data. Based on that training, it provides users with relevant responses. However, just like humans, it is not always able to understand the intent of the user because of different vocabulary or sentence structures. This can make the AI chatbot respond in a manner that is irrelevant to the user and can end up destroying the brand image.
• Considering the fact that AI, even the top chatbots, are machines, they work on predefined rules. This basically means that even when their responses are enriched because of extensive training, it doesn’t always understand the context.
• In order to train the AI model of the chatbot, users are required to feed tonnes of data to the AI chatbot model. This basically means that they can end up infringing laws such as GDPR, CCPA, etc.
• AI chatbots are not empathetic to user queries, thereby decreasing the user experience.
• It is highly dependent on the training data in order to generate its responses There is a possibility that they might produce offensive content or respond in an offensive manner.
• There are some advance requests that it can handle, however, the remaining requests are passed onto human operators in the form of tickets.
• They can be difficult to troubleshoot and might require technical expertise to handle and maintain.
• It can lead to an overreliance on AI and chatbots, thereby reducing human interactions.
• It can even learn from incorrect data, thereby making it biased.
• It might infringe on compliances and regulations.
• Leading chatbots have been replacing humans in different customer support and service job roles.

Final Thoughts

It's vital to recognize that AI is an evolving field. Regardless of the excellence of an AI chatbot app, its initial focus is on observing your personality to gather data. The more it learns, the more personalized it becomes. Therefore, patience is key when using these best AI chatbot apps. For those interested in the development and evolution of AI, exploring the expertise offered by AI development companies can provide valuable insights into the continuous advancements in this dynamic field.

We have meticulously listed the chatbots above after leveraging our expertise in artificial intelligence. If you have an app that has the potential to get listed among the list of top apps of its respective category, get your app reviewed by us without further delay. You can list your product simply by clicking on the link provided and connecting with us. This review will help you garner a new perspective and allow you to reach a new possible audience that might adopt your application.