App for real estate mortgage operations

Hypotheek Winkel is a financial company that offers mortgage and consulting services. With more than 100 remote offices spread across different European countries, the Client quickly realized that the existing system was based on desynchronized operations and was limiting the potential for further growth.A more efficient centralized solution was required.

The SENLA team helped to redesign operations and sync the whole process with a tailored solution. Not only did it optimize the internal operations, but also improved the communications with existing and potential customers.The app allowed to:

• receive applications from customers anytime anywhere;
• increase responsiveness and keep track of all interactions with customers;
• reduce the costs due to lower reliance on renting physical locations and hiring more representatives.

Streamlined operations and improved communication with customers allowed the Client to reduce the cost of expansion to the Benelux market. An innovative app reinforced the repositioning of the brand image and helped them to differentiate from existing competitors doing business the old way.