List of 20 Best CRM Software of 2024
This blog lists the top CRM software for businesses based on their user ratings and reviews, pricing, and functionalities.
Customer relationship management (CRM) software helps businesses to better access and organize customer data. This data comes from several channels, such as a company’s official website, emails, customer support logs, and social media channels. Read More
Top CRM Software To Drive Leads in 2024
Salesforce
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Salesforce tops our CRM software list. It operates on a cloud-based system, allowing access from anywhere. It brings many of your business needs together, integrating with just about any of your current systems, such as marketing, sales, IT, and more.
Its Sales Cloud Professional edition offers features like campaign management, rules-based lead scoring, and the flexibility of creating unlimited custom applications. Salesforce also lets you control who has access to view and edit fields. So you may want to restrict employees depending on their roles and responsibilities.
What truly sets Salesforce apart is its adaptability. Supported by a world-class tech support team, it can be finely tuned to align with your specific business requirements. This CRM is suitable for small, mid-size, and large enterprises. Salesforce is also available as a mobile CRM that helps you remain connected and productive even on the go.
Why we picked it?
HubSpot CRM
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HubSpot is a vеrsatilе platform that sеamlеssly combinеs salеs, markеting, and customеr sеrvicе tools into one convenient hub. Its frее CRM apps offеr usеrs thе ability to managе an imprеssivе 1 million contacts, all without thе burden of timе limits or еxpiration datеs.
For those looking to supеrchargе their capabilities, HubSpot offers paid plans starting at just $45 pеr month whеn billеd annually. With thеsе prеmium plans, usеrs unlock an array of additional fеaturеs, including livе chat functionality without HubSpot branding, еSignaturе capabilitiеs, and thе luxury of unlimitеd еmail opеns.
What's morе? HubSpot pridеs itsеlf on its intеgration capabilitiеs. As onе of thе free CRM software, it еffortlеssly links up with popular programs likе WordPrеss, Gmail, and Zoom. This intеgration powеr еnsurеs that usеrs can strеamlinе thеir workflows and maximizе еfficiеncy across thеir digital еcosystеm, making it a valuablе assеt for businеssеs of all sizеs.
Why we picked it?
Monday Sales CRM
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Monday Sales CRM provides a great solution for businesses grappling with a multitude of sales tasks and project management challenges.
With this one of the top CRMs, businesses can seamlessly analyze data with customer visualization tools and gain valuable insights into their sales processes. Moreover, this best CRM platform offers customizable dashboards tailored to meet specific communication needs, ensuring that businesses can stay on top of their projects and client interactions effortlessly.
Additionally, with this CRM for small business, customers can set up and integrate notification systems with communication platforms like Slack and Gmail to ensure work is done efficiently. This platform also allows businesses to send personalized emails to their prospects and clients in bulk to save time on manual work.
In essence, Monday Sales CRM stands out as a top-tier CRM platform that paves the way for business success by simplifying project management and enhancing communication.
Why we picked it?
Zendesk
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Zеndеsk is a lеading salеs CRM softwarе dеsignеd to еmpowеr salеs rеprеsеntativеs and еnhancе thеir productivity. Its corе mission is to simplify and optimizе thе daily tasks of salеs tеams, ultimatеly driving bеttеr rеsults.
Onе of Zеndеsk's standout fеaturеs is its ability to strеamlinе salеs activitiеs. It еfficiеntly tracks convеrsions and providеs valuablе insights for improving salеs pipеlinе managеmеnt. This mеans that salеs profеssionals can focus morе on sеlling and lеss on administrativе tasks.
Zеndеsk providеs a cеntralizеd platform whеrе salеs tеams can pеrform multiplе tasks еffortlеssly - schеdulе mееtings, makе calls, and accеss a comprеhеnsivе dеal history. This holistic approach to salеs managеmеnt not only savеs timе but also еnsurеs that all crucial information is rеadily availablе for informеd dеcision-making.
This top CRM software stands as a valuablе ally for salеs tеams, offеring thе tools and capabilitiеs nееdеd to boost еfficiеncy, closе dеals fastеr, and achiеvе salеs targеts еffеctivеly.
Why we picked it?
Oracle Netsuite
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Oracle Netsuite stands out as a powerful cloud-based CRM solution that provides organizations with a comprehensive, real-time, 360-degree view of their customers. Its multifaceted capabilities make it a top choice for businesses seeking to optimize their customer relationship management.
This top CRM software excels in sales force automation, simplifying critical tasks such as order management, quote generation, and sales forecasting. This streamlines sales processes and enables teams to work efficiently and close deals more effectively.
Beyond sales automation, Oracle Netsuite, one of the popular CRM tools for small business, also offers robust marketing automation and campaign management features. This empowers businesses to create targeted marketing campaigns, track their effectiveness, and nurture leads seamlessly.
What truly sets Oracle Netsuite apart is its ability to offer better visibility into customer issues and integrate with back-office functions like inventory management and contract tracking.
Why we picked it?
Zoho CRM
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Zoho, one of the best CRM apps and software, combines customer data from a variety of sources, including email, calls, social media, and live chat. Its Sales Signal feature provides real-time analytics and notifications for every customer.
You can also assign individual targets to each of your team members and monitor their progress from a centralized dashboard. Considered one of the best CRMs out there, Zoho is a game changer for sales automation, streamlining your processes effortlessly.
It also allows you to create distinct portals for your customers that foster better communication and engagement. Zoho is the best option for lead capture and managing opportunities through the sales lifecycle.
This, in turn, offers a 360-degree view of information and real-time engagement notifications. Additionally, this tool features an AI-powered sales assistant and chatbot tool, making it a leading choice among CRMs.
Why we picked it?
Insightly CRM
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Insightly is one of the best CRM solutions that offers great features without costing a fortune. With a base price of $29 per user/ month, billed annually, Insightly is one of the best values for CRM service out there.
When you choose Insightly, you get access to 10GB of storage space and the ability to import 25,000 records in a single session. This CRM tool also boasts robust task management, the flexibility of crafting custom reports, and even provides access to API for those seeking advanced integrations.
For email marketing, Insightly lets you send up to 2500 emails per day which doesn't stop at volume. It also offers the convenience of email scheduling. All of these features make Insightly a standout choice in the realm of best client management systems, offering exceptional value without compromising on functionality.
Why we picked it?
Freshsales
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It is a full-fledged sales force automation solution that provides everything a salesperson needs to attract quality leads, drive deals with AI-powered insights, and nurture customer relationships.
This one of the best CRMs can pull your contact details into one location. You can create summaries of recent activities, email campaigns, and more.
The analytic feature of this customer relationship management software allows you to analyze customer support data seamlessly. You can also rank your prospects based on their engagement with your company using Predictive Contact Scoring. You can also group your contacts based on lists or behaviors to deliver relevant and targeted emails to your audience.
Why we picked it?
Pipedrive
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Pipedrive offers the best value with all the features you need to sell more while working less. Its activity-based methodology tracks your sales and makes lead follow-up easier.
Using this CRM tool, you can easily track calls, emails, and contact history exactly where you need to have full visibility and control of your schedules. It can also help your sales representatives recognize winning patterns so that they can optimize your workflow and marketing campaigns. This tool also has an easy-to-use and intuitive interface.
This customer relationship management software simplifies integration with other programs like Google Drive, OneDrive, Gmail, and more. You also get a 14-day free trial, which includes 24*7 customer support that ensures you get help whenever needed. So, if you are looking for a CRM solution that caters to your business needs.
Why we picked it?
Sugar CRM
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SugarCRM is an all-in-one platform encompassing marketing, sales, and service functionalities, offering a unique twist with its on-premise hosting. In the realm of marketing, SugarCRM comes with social media advertising tools and SEO insights. It also equips users to create campaigns effortlessly using templates and a user-friendly drag-and-drop editor.
But where SugarCRM truly shines is in its ability to seamlessly automate marketing campaigns, nurturing contacts into valuable leads. Within the sales arena, this one of the top CRM software provides the tools to track emails and diligently monitor leads as they progress through the sales funnel, enhancing your team's efficiency.
Additionally, the customer support software leverages smart routing algorithms to connect users with the most suitable agents, facilitating top-tier service delivery. Overall, SugarCRM offers a comprehensive suite of features that cater to the full spectrum of customer-related activities, all within a flexible on-premise hosting framework.
Why we picked it?
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What is CRM software?
The term CRM is an acronym for Customer Relationship Management. It is an application that allows businesses to centralize, optimize, and streamline their internal and external communication. At its core, CRM software serves as a centralized database and toolset that enables businesses to efficiently store, track, and analyze customer-related information and activities.
At the end of the day, customer relationship management software is all about finding the pain points and maintaining the best possible relationship with your customers. The better you understand your customers, the stronger your relationships will be.
The software archives this by tracking potential or existing customer behavior through different channels like social media, websites, or email marketing campaigns. With optimized and established CRM tools, businesses can shoot customized emails to customers, guide them through sales funnels, and alert representatives about customer interests.
What are the Advantages of CRM Software?
With the increasing need for personalized service and detailed attention toward customers, CRM software offers unparalleled benefits to businesses for achieving better customer service. Mentioned below are some benefits that companies enjoy with CRM integration -
1. Automated data entry
We all know that data entry is a painstaking process. Inputting data from a source to a database is something that doesn't provide business value. It is rather grunt work that requires mind-numbing and time-consuming activities. Because of this, many executives often fail to dedicate their working hours to core objectives and get stuck on dull activities.
With the help of a CRM solution, executives don't have to spend time logging emails, calls, or interactions manually. CRM software automatically collects and updates all the data and aggregates it within the system. The streamlined processes ensure faster deal closures, improved sales productivity, and reduced administrative burden.
2. Efficient Marketing Campaigns
Sales are not the only branch of the company that can benefit from CRM. Reliable and updated data in a CRM database is also hugely beneficial for running successful marketing campaigns. CRM's detailed customer segmentation allows for highly targeted marketing campaigns. CRM can further curate content and promotions specific to a target audience if integrated with marketing automation tools.
Top CRM tools can efficiently control your marketing efforts while making them easier to accomplish. Also, it can give you a clear understanding of where your campaigns are lacking and what you can do to optimize them.
3. Enhanced Customer Relationships
CRM platforms centralize customer data, providing a comprehensive view of interactions, preferences, and purchase history. This enables businesses to understand customers better, anticipate their needs, and personalize interactions, fostering stronger and more meaningful relationships.
4. Improved Customer Service
In 2023, customer service is as important as anything else in the business. Even the after-sales department understands and resolves client issues with the shortest TAT. Support teams can resolve issues promptly and accurately with access to comprehensive customer profiles.
Top CRM tools track support tickets, provide case histories, and automate escalations, resulting in quicker response times and higher customer satisfaction. For instance, if the customer data in the CRM includes the key areas of their interest, a support representative can proactively meet the customer’s needs and solve problems.
How to Choose CRM Software?
Buying a CRM solution is a one-time endeavor. Hence, companies need to put extra effort into identifying the best CRM for small business that caters to their every need and offers a seamless experience to their users. Here are some points to keep in mind while searching for a CRM tool.
1. Identify your needs
Going to the market without making a list first is neither practical nor beneficial for you. The same goes when you’re looking to get CRM for small business. Before jumping on CRM platforms, it is essential to identify your business requirements and pain points. This refers to conducting internal discussions with key stakeholders, like sales, marketing, and customer support teams. A thorough discussion can help identify the specific functionalities and features they need in a CRM.
A major decision also includes whether you want a cloud-based or on-premises CRM. Generally, opting for a cloud-based CRM solution is the way to go as it attracts much less funding and ensures proper security and backup of your data.
2. Define a budget
Before researching top CRMs, evaluate and establish a budget for the CRM implementation. The budget should include licensing costs, customization expenses, and ongoing maintenance fees to make an informed decision. Also, it will be beneficial to estimate the total cost of ownership over several years to ensure it aligns with your upcoming finances.
3. Identify must-have features
Remember that CRM platforms that worked wonders for one company might not be worth a dime to another. Every business operates differently and has different needs, different processes, and different areas of focus. Moreover, the business will not be a linear graph; as the operations increase and your company develops, you will need more computation power and heavier databases, and your requirements might change.
Thus, always analyze what features and functionalities you need today and what upgrades you expect in the future.
4. Assess your integration needs
While searching for the best CRM solution, one of the most paramount aspects is integrating with the existing tech stack. CRM is not a new addition to your existing applications; it is the tool that will contain all the other solutions to deliver a unified platform.
Assess your current technology stack and explore how the CRM will integrate with existing systems like email clients, marketing automation tools, and ERP software. A seamless integration between CRM and other applications enhances efficiency and ensures data consistency across your organization.
5. Test CRM before integrating
It’s no secret that your business will use the CRM system for decades, so it will be wise to test it before the application of small business CRM software. It will help you briefly understand if it will be the right solution for you. Ask your vendor for a trial run and thoroughly test the platform’s functionality and user experience.
Conclusion
Well, that is all for this list of CRM software for businesses. We hope this blog helped answer which software is best for CRM. The CRM tools that we mentioned above have been reviewed by MobileAppDaily experts to test their usability.
So, you can pick any of the above-mentioned options and use a smarter approach to gather and use customer data and increase your lead conversions.
Now, if you too own such innovative software and think it should be enlisted among the above-mentioned options, then you can list your product with MobileAppDaily. If the product qualifies for quality standards, then it can have the opportunity to be displayed among the top options so potential users can find them easily.
In case you want to develop CRM software for small business, you can contact the leading top custom software development companies. The experts will guide you through the entire process and help you build a revenue-generating product.
And get the attention of the right audience with our Strategic Marketing Solutions.
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Sakshi Kaushik is a wordsmith extraordinaire who transforms complex technical jargon into captivating, must-read articles. Armed with a Masters in Economics, Sakshi dissects intricate topics with the precision of a seasoned expert. Her insights have graced prestigious platforms like Hackernoon, Ecowiser, and Medium, captivating readers and tech aficionados alike. With a career spanning influential companies like Teleperformance, Finex, and SparxIT Solutions, Sakshi is well-versed in navigating both the keyboard and the boardroom.
In addition to her extensive experience, Sakshi holds HubSpot certifications in Digital Advertising and Content Marketing, and has earned further credentials from UpGrad, Coursera, and Great Learning. Dedicated to sharing her expertise with mobile app developers and tech enthusiasts, Sakshi's passion shines through her writing. When she's not crafting compelling content, she enjoys diving into thrilling novels and exploring diverse worlds.
