KAI: an AI-powered web module development

• A custom text editor.
• Lengthy conversations.
• Text and audio synchronization.
• Search and edit issue.

• We created a custom text editor tailored to the client’s needs. The editor is a technologically complex solution with advanced markup features such as highlights, tags, badges, and more. It also allows testers to edit a conversation quickly and seamlessly. For instance, a tester can add a new speaker by simply hitting Enter to insert a paragraph break. When this happens, the system automatically identifies a change of speaker. Conversely, removing a paragraph break adds the line to the previous speaker.
• We modified the component hierarchy to reduce the impact of changes to elements. With this solution, we tackled the challenges above in three steps:

1. We changed the component logic from word-based to speech-based.

2. We added rules to define which components are affected by changes. With rules, when a specific component is changed, only the components defined by the rule are re-rendered. This achieves the desired goal of preventing the entire text from re-rendering after changes.

3. We designed an algorithm to recalculate timecodes.

• Upgraded AI learning software helped our client meet their project deadline and successfully launch their software.
• The module has halved the time required to process end-client calls.
• Optimized performance allows testers to work more efficiently and has reduced buffering during speech-to-text conversion.