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Toolly - Outsourcing platform in Serbia

Description

In December 2021, we set out to address a common challenge in Serbia: making it easier for people to find reliable experts for a wide range of tasks, from household repairs to financial advice. As the co-founder and technical director, our vision was to develop a user-friendly platform dedicated to simplifying the process of connecting citizens with the skilled assistance they require.

Challenge

The main challenge was to create a unified platform that could cater to a diverse range of services while ensuring the reliability and quality of the experts. Key concerns included the development of a system for verifying professional credentials, ensuring the safety and satisfaction of users, and designing an interface that could accommodate a wide variety of service categories intuitively.

Solutions

The solution to these challenges was the creation of "Toolly," a comprehensive service platform with the following features:

  1. Access to a Wide Range of Experts: "Toolly" offers users easy access to vetted professionals in over 40 categories, enabling them to find help for virtually any task, from domestic chores to more specialized services.
  2. Simplicity and Reliability: Through an intuitive application interface, users can quickly request assistance, choose suitable professionals, and monitor task progress. A verification and insurance framework reinforces trust by guaranteeing service quality.
  3. Multi-Faceted Functionality: The platform aggregates professionals from disparate fields, making it a versatile resource for finding service providers. A robust filtering system further aids in the efficient location and selection of appropriate experts.
  4. User-Friendly Web Presence: An informative landing page coupled with a fully functional web application facilitates easy platform access. Detailed information about services, functionality, and benefits is readily available to assist new users.
  5. Modern and Appealing Design: Attention to design and user experience ensures that "Toolly" is both aesthetically pleasing and easy to navigate, meeting the needs of a diverse user base with varying technical proficiencies.

Impact

The launch of "Toolly" has significantly simplified the process of finding and engaging with professionals in Serbia. The platform's broad scope, coupled with its focus on reliability and ease of use, has made it an invaluable tool for individuals seeking assistance across a multitude of services. "Toolly" has not only facilitated smoother transactions between users and service providers but has also fostered a trusted community of verified professionals, contributing to the overall efficiency and satisfaction of the service-seeking process.

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Expertise Custom Software Development Web Development Mobile App Development IT Strategy Consulting IT Managed Services

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