VroomVroom - Auto aggregator with outcall services

The primary challenge was to consolidate various elements of car service management—such as order flow, specialist assignment, pricing, promotions, and customer communications—into a single, cohesive digital platform. On the customer side, the challenge lay in creating a user-friendly interface that would enable car owners to effortlessly manage service bookings, track service history, and stay informed about promotions—all while ensuring a high level of personalization and convenience.

To address these challenges, we developed a two-pronged approach:

• Administrative Web Interface: We designed a comprehensive backend system allowing service providers to manage orders, assign specialists, set dynamic pricing, and disseminate news and promotions. Integrating a real-time notification system, companies are instantly alerted to new orders, ensuring prompt responses.
• Android Mobile Application: On the consumer side, we created an application that allows users to create a detailed profile for one or more vehicles in a virtual garage, including the option to upload photos and the vehicle's VIN for automatic integration with a car data provider. This facilitates precise service specifications. The app supports both mobile and stationary service bookings, complete with notifications about available slots, contractor bids and responses, as well as promotional content.

The "VroomVroom" platform has significantly streamlined the way car service companies interact with their customers and manage operational workflows. For service providers, the administrative interface cuts down administrative overhead, improves order processing efficiency, and enhances customer engagement through targeted promotions. For car owners, the app offers an unprecedented level of convenience in booking and managing car services, fostering loyalty and satisfaction. Overall, "VroomVroom" has set a new standard in automotive service delivery, making it more accessible, efficient, and customer-centric.