OpenXcell
Innovating with AI, Driving Business Transformation
Innovating with AI, Driving Business Transformation
Alorica, a global leader in BPO consulting, collaborated with OpenXcell to develop a comprehensive employee engagement application aimed at reducing high attrition rates. The application, featuring chatbots, mood indicators, and gamification, successfully enhanced employee satisfaction, resulting in significant retention improvements and earning Alorica recognition for its consulting and training practices.
Alorica effectively resolves the challenges of remote and on-site work environments by providing seamless access to support information and ensuring consistent customer service excellence. With their comprehensive solutions, businesses can maintain exceptional service quality and efficiency across all channels, regardless of location.
Alorica's innovative Connect app serves as an indispensable tool, empowering customer service professionals to deliver exceptional experiences by providing on-demand access to support information and seamless connectivity to Alorica's resources, regardless of their location, ensuring consistent service excellence across the board.
The Connect app from Alorica facilitates effortless access to comprehensive support resources, resulting in elevated customer service quality and heightened productivity for both remote and office-based workers. It empowers teams to deliver exceptional experiences and optimize operational efficiency, regardless of their work environment.
