Panasonic is a global leader in consumer electronics, operating in 20 countries and known for its high-quality, innovative products. The company embarked on a digital transformation journey to enhance its customer service experience.
Summary:
Panasonic's Queue Management System represents a significant advancement in the company's digital transformation efforts. By leveraging technology to streamline customer interactions and service delivery, Panasonic not only improved customer satisfaction but also established a new benchmark in digital customer service within the consumer electronics industry.
Challenge
Business Challenge:
The traditional customer service model was time-consuming and required significant manpower.
Panasonic needed a streamlined, efficient, and user-friendly system for managing customer queues and service requests.
Solutions
Solution Delivered:
Developed a comprehensive, user-friendly Queue Management System (QMS) for efficient visitor management.
Integrated features for online appointment booking, real-time wait time predictions, and digital signage engagement.
Implemented a robust user management system for handling multiple user roles and a sophisticated token management system for queue handling.
Enabled real-time data handling and analysis for accurate wait time predictions and comprehensive reporting.
Provided high levels of customization, including pre-defined templates and composite views for various services.
Impact
Impact Created:
Enhanced customer satisfaction by reducing wait times and improving the overall queuing experience.
Streamlined visitor flow, leading to improved process efficiency and operational effectiveness.
Utilized real-time data for performance insights, enabling informed decision-making and continuous improvement.
Engaged waiting customers through digital means, including smart notifications and digital signage.
Offered customization and flexibility to meet diverse customer and branch needs.
Location
Date
Industry
ExpertiseMobile & App MarketingUX/UI DesignCustom Software DevelopmentWeb DevelopmentMobile App Development
