Our client is the largest fast-food chain in South Africa. With an outlet count standing at 900, the brand has a sweeping presence across the country and serves the population some of its favorite fast-food delights at keen prices. As a global company that serves millions of consumers at 50,000 restaurants across more than 150 countries and territories with a revenue of USD 700 Mn+, our client aims to make the world better by acting responsibly with respect to food, planet, and people.
Challenge
Key challenges faced by the client:
Operating in South Africa, our client faced challenges with low internet speed, necessitating the development of a mobile application capable of offline functionality.
Realizing the transformative power of automation in restaurant operations was a challenge. Manual filling of checklists for facility, inventory, and shift management resulted in high chances of errors and omissions, leading to subpar speed and reliability of outcomes.
Task lists for routine hygiene checks (drive-through cleanliness, restrooms stocked and cleaned, food packaging, delivery accuracy, and speed, guest hospitality, etc.) were manually created, viewed, and validated by managers.
Manual processes led to difficulties in accurately measuring operations, resulting in inefficiencies and errors.
Solutions
We helped the client gain more business visibility and detailed process analysis through a simple graphical dashboard. Our development team integrated high-end camera functionality to capture on-the-job images for real-time mapping of operations to improve monitoring. We integrated the new system with a digital signature facility to help managers verify the tasks electronically.
Impact
The impact of our work included:
Transformed manual checklists for the restaurant’s backend operations into digital formats, significantly enhancing the productivity and efficiency of the staff.
Fostered trust and transparency within the organization by providing real-time visibility into operations and fostering open communication.
Seamlessly transitioned between online and offline modes, ensuring uninterrupted functionality and data accessibility even in areas with low internet speed.
