Mobile app for the largest logistics company in Ukraine - Nova Poshta
Description
Nova Poshta is the largest logistics company in Ukraine, with the chain of more than 10 000 branches. With the growth of e-commerce market in the form of both large retailers represented by online stores, as well as marketplaces for small and medium-sized businesses, logistics in Ukraine is actively developing, and the company’s electronic trading and transport invoice and open API system allow to automate the processes from receiving shipments in offices to solving the problem of last mile.
Challenge
Creating Nova Poshta app, we had a few challenges:
Make the receiving and sending process as simple as possible: add an opportunity to create parcels online to avoid long queues, and data submission and add a QR code for scanning instead;
Provide an opportunity to count delivery price without the courier’s help;
Develop an ML tool for passport data, customer’s face, and profile avatar identification.
Our main task was to create a simple, reliable, and useful tool to meet the needs of Nova Poshta app users.
Problems we faced with
Outdated and overloaded operator workstation interface, which affects the employee’s low efficiency and takes a lot of time to train new employees in 1C.
There was no opportunity to pay by phone and to reduce parcel receiving time — there was no express queue available.
The absence of a loading schedule for the team.
There was no platform for operators and couriers to manage parcels and optimize the delivery process.
Solutions
Our client’s digital solution is ZEMPCENTER Retail, a Point of Sales SaaS solution providing an end-to-end business application.
The development of a native mobile app for iOS and Android.
Google Cloud platform exploitation for the project software environment.
The development of a workstation app with a convenient interface for operators and couriers to optimize the delivery process to addresses.
System AWIS creation. Automatic route calculation system – develop the mechanism of automatic route selection for the day.
Add the parcel consolidation function.
Make templates for parcel creation.
Impact
This is one of the best applications on the Ukrainian market by the number of active users and positive reviews. Main results:
more than 2,6 million MAU;
over 25 million shipments tracking subscriptions per month;
more than 2 million shipments were created by customers via mobile applications
the client's digital card allowed to reject the plastic card;
more than 500,000 parcels per month were paid for in the application.
Nova Poshta confirmed its status as an innovative company and started the process of digital transformation.
