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Generative AI Development Company
Generative AI Development Company
Overview:
The case study describes the development of a Generative AI bot that utilizes machine learning to extract information from customer tickets, historical records, and product manuals to provide helpful answers to customer inquiries.
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Solution:
The AI-powered Q&A bot we developed leverages Generative AI to answer customer inquiries from an expert point of view. We trained the bot using product manuals, CRM case ticket histories, customer data items, and other specific data sources. The bot is designed to understand and interpret customer queries, providing relevant and precise answers quickly.
Features
Outcome:
The Generative AI bot supports various staff members, including customer service representatives, field technicians, and sales engineers. It significantly reduces the response time for customer inquiries, enhances the accuracy of information provided, and allows staff to focus on more complex and high-value tasks. Additionally, the bot has improved overall customer satisfaction and operational efficiency by handling routine queries autonomously.
